Going above and beyond expectations in all aspects of real estate is Touchstone Group Real Estate’s focus. Professional agents with superior market knowledge who are in detailed communication throughout every step allows Touchstone to provide best-in-class service for their clients.
Courtland Townsley is the managing partner of this company, Touchstone Group Real Estate in downtown Chicago, IL. Touchstone opened in 2008 as a full-service real estate company providing real estate investment, brokerage, construction, development, and property management services throughout Chicagoland. They specialize in real estate brokerage services, landlord services for investors, rent versus sell market analysis, apartment finding services for tenants, home remodeling including kitchens and bathrooms, general contracting, and building maintenance.
Courtland saw an article in Chicago Business about PPP Loans through NEWITY that sparked his interest. He signed up for a free NEWITY account and immediately experienced the personal touch he had been seeking as a small business owner. Courtland was also pleased to see NEWITY’s attention to small business needs through their product offerings, of business loansas well as business services through Mylo insurance, Xendoo bookkeeping, Cultivate advisory, and Breef marketing. Courtland felt Touchstone Group was often overlooked and overcharged for what they needed in both accounting and insurance services. Over the years, it became difficult for Touchstone to find an accountant who could pay attention to a business of their size. Likewise, Touchstone’s insurance firm wouldn’t respond when Courtland‘s team asked about their coverage, which left the management team desiring a higher level of communication.
Courtland decided to proceed with NEWITY’s partner Xendoo for accounting and Mylo for insurance services. He was able to get in touch with executives at both companies within the first phone call and both experiences were simply professional and receptive. Courtland decided to move forward with a policy through Mylo to protect the company’s two offices and lines of business. They did a deep dive into the actual coverages that would be appropriate for Touchstone’s specific business model. This personalized approach was completed in a short amount of time at a high level of professionalism. NEWITY and Mylo did a great job with the insurance transition, which was completely opposite to the past 14 years in Touchstone’s experience with previous insurance providers.