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Business Insights

Preparing Your Small Business For The Holiday Season

Key Takeaways

  • Get festive with your online presence, sharing holiday-themed posts and drawing attention to your holiday season deals
  • Consider expanding your hours to cater to shoppers on a tight schedule
  • Ensure all the information about your business is up to date on every website and platform
  • Offer gift cards for indecisive shoppers to not only draw immediate revenue, but also expand your customer base
  • Be sure to support your employees throughout the season and show your appreciation
The holiday season is huge for small businesses. According to the National Retail Federation, holiday sales in November and December regularly account for 20% or more of annual retail revenue, with U.S. consumers spending over $950 billion in 2023 alone.

For many small businesses, this period can make or break the year. But success doesn’t happen by chance. It requires strategic planning and smart execution.

If you’re a small business owner, now is the time to position your brand to capture holiday shoppers’ attention, maximize sales, and build lasting customer relationships.

Here are five actionable strategies to help you prepare and take full advantage of the season.

1. Leverage Social Media to Spark Holiday Engagement

Social media is your holiday megaphone. Platforms like Instagram, Facebook, TikTok, and LinkedIn are where customers discover gift ideas, seasonal promotions, and local businesses.

Here’s how to make the most of it:
  • Create Holiday-Themed Content: Showcase your products in festive settings, share behind-the-scenes videos of your team preparing for the holidays, and post gift guides tailored to different budgets or interests.
  • Run Interactive Campaigns: Polls, contests, and giveaways can boost engagement and attract new followers. For example, a “12 Days of Giveaways” campaign can keep your audience coming back daily.
  • Use Paid Ads Strategically: Even a modest ad spend can amplify your reach. Target local audiences or people searching for holiday gifts in your niche.
  • Schedule Posts in Advance: Use social media organization tools to plan content so you can focus on in-store or operational needs during the busiest weeks.
Social media isn’t just about establishing credibility; it’s about creating a sense of excitement and urgency that drives customers to act.

2. Expand Your Hours

Convenience is king during the holidays. Many shoppers are juggling work, family, and festivities, so extended hours can make your business the go-to option.
  • Analyze Peak Times: Review last year’s sales data or use your point-of-sale analytics to identify when customers shop most. Consider opening earlier or staying open later during those windows.
  • Communicate Clearly: Update your hours on your website, Google Business Profile, and social media. Nothing frustrates customers more than showing up to a closed door.
  • Offer Special Shopping Events: Host “Late-Night Shopping” or “Early Bird Specials” to create buzz and incentivize visits during extended hours.
By making your business more accessible, you’re increasing opportunities for sales and keeping up with the competition.

3. Update Your Information Everywhere

Holiday shoppers rely heavily on online searches to find businesses, check hours, and confirm product availability. Inaccurate information can cost you sales.
  • Audit Your Digital Presence: Check your website, Google Business Profile, Yelp, and social media for correct hours, address, and contact details.
  • Highlight Holiday Specials: Add banners or pop-ups on your site promoting seasonal deals, shipping deadlines, and gift card options.
  • Optimize for Mobile: Many customers shop on their phones. Ensure your site loads quickly, is easy to navigate, and has a frictionless checkout process.
Think of your online presence as your virtual storefront. Make sure it’s inviting, accurate, and easily navigable so customers can find what they need.

4. Promote Gift Cards

Gift cards are a holiday lifesaver for indecisive shoppers and a revenue booster for businesses.
  • Feature Gift Cards Prominently: Display them at checkout, on your homepage, and in social media posts. Use festive designs to make them feel like a thoughtful gift.
  • Offer Incentives: Consider promotions like “Buy a $50 gift card, get a $10 bonus card.” These deals encourage higher spending and repeat visits.
  • Make Digital Options Available: E-gift cards are essential for last-minute customers and those shopping for out-of-town recipients.
Gift cards drive immediate revenue, but also bring customers back after the holidays, extending your sales season.

5. Support Your Team

Your employees are the backbone of your holiday success. A motivated, well-supported team ensures customers have a positive experience.
  • Plan Staffing Early: Anticipate peak days and schedule accordingly. Consider hiring seasonal help if needed.
  • Provide Training: Make sure staff are familiar with holiday promotions, gift card processes, and customer service best practices.
  • Show Appreciation: Small gestures like catered lunches, flexible scheduling, or holiday bonuses can boost morale and reduce burnout.
Building a community of support starts with investing in those you’re relying on to help your business thrive.

Make This Holiday Season Your Best Yet

The holidays are an opportunity for small businesses to set themselves up for success in the new year and beyond.

By leveraging social media, extending hours, updating online information, promoting gift cards, and supporting your team, you can create a seamless, festive experience that builds community and drives revenue.

Start planning now and take advantage of the most profitable time of the year.

Start Planning Ahead For The New Year

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NEWITY LLC and its affiliates do not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction.

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