Business Insights

How NEWITY Supports Its Members

Updated on March 25, 2026
Category: Business Loans

Key Takeaways

Whether you’re applying, uploading documents, or waiting on underwriting, our Member Services team is your go-to team for help, updates, and escalation.
Our team is always implementing new tech and strategies to be as accessible to our members as possible

At NEWITY, we walk our members through the entire loan process and beyond, helping them secure the resources they need for their small business to flourish.

We know that navigating small business financing can feel overwhelming. That’s why our Member Services team is built to be more than just a help desk. They’re your bridge to answers, your advocates, and your guides through every step of the funding journey.

How can Member Services support you and your business?

Our Member Services team strives to be as accessible as possible, answering your questions and solving problems with efficiency and effectiveness.

This means offering support for:

Login & Account Access

Trouble signing in
Resetting passwords
Navigating your account

Application Support

Help completing your SBA 7(a) loan application
Clarifying document requirements
Troubleshooting upload errors

Status Updates

Checking where your application stands
Following up if you haven’t heard from your underwriter
Escalating issues when needed

Helping Members Move Forward

“We’ve had members who had a previous SBA loan that still showed as active or in default, even though it wasn’t accurate. This can block their new application. In this case, our team steps in to verify the information and help get it corrected so they can move forward.”

-Ray Rivera, SVP, Member Services

This kind of hands-on support is what sets NEWITY apart. The Member Services team doesn’t just answer questions, they solve problems.

How can you contact Member Services?

When you call in, you’ll first speak with the Member Services team, who act as a central hub. From there, they can:

Answer your questions directly
Route you to the right department (like underwriting or loan specialists)
Escalate issues internally if needed

“We’re the bridge between multiple teams and departments. No matter what stage you’re in, whether your risk is being reviewed or you’re waiting on a disbursement, you can always reach out to us.”

-Ray Rivera, SVP, Member Services

Our Member Services team is constantly making improvements to streamline support, including:

New phone system for faster routing
SMS platform for quick updates
AI tools to help resolve common questions faster
24–48 hour resolution for most inquiries

How to Reach Member Support

Whether you’re just starting your application or waiting on final disbursement, the first step to getting help is simple:

Phone: Call our main support line at 773-839-8089 to speak directly with a Member Services representative.
Live Chat: Available right in your member account for quick questions and real-time help.
Email: Send inquiries to [email protected].
Ticketing System: Submit a support request through your account for non-urgent issues.

Throughout the process, Member Support is your go-to resource.

Our team at NEWITY is highly knowledgeable and dedicated to helping small businesses thrive, so you won’t have to do it alone.

Find out how much you could qualify for in just 10 minutes!

NEWITY LLC and its affiliates do not provide tax, legal or accounting advice. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction.

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