Call Center Operations Leadership  

15+ Years of Contact Center Leadership Experience

Ray Rivera (he/him) is responsible for leading the contact center operations and driving the customer service experience across an omni-channel platform. Ray is focused on improving all aspects of the customer experience including overall customer satisfaction, service levels, processes, first call resolution with a major focus on continuous improvement via coaching and mentorship. Ray’s experience across different verticals lends itself to his ability to analyze, recommend and implement new solutions to drive the customer service experience.  

Ray is deeply passionate about helping people and committed to elevating the customer service experience in call centers which makes him a great asset here. His goal is to leverage his skills and enthusiasm to make a meaningful impact and ensure that every customer interaction is handled with care, efficiency, and empathy to help small business owners get the help they need!  

Former Senior Director at Wider Circle

Prior to joining NEWITY, Ray was the Senior Director at Wider Circle which worked with health plans across the US to deliver a community health care program that unites vulnerable populations for better health.