Ray Rivera leads NEWITY’s Member Services and Outbound Team, overseeing contact center operations and enhancing the customer experience across multiple platforms. With over 15 years of contact center leadership experience, Ray is focused on improving customer satisfaction, service levels, and first-call resolution while continuously striving for improvement through coaching and mentorship. 

Ray is passionate about helping small business owners by ensuring they receive the guidance they need to navigate the funding application process. His goal is to make every customer interaction seamless and efficient, providing the support that allows business owners to secure the capital they need for growth. 

What excites Ray most is being at the forefront of small business owners’ journeys, playing a role in their success. He values the collaboration across departments at NEWITY, where every team member’s input is considered to continually improve the experience for small business owners.