NEWITY is America’s Small Business Marketplace, focused on empowering entrepreneurs with access to trusted service providers and loan solutions. We are looking for a Senior Loan Servicing Specialist to join our Loan Servicing team.
The Senior Loan Servicing Specialist is responsible for ensuring loan obligations are met in a timely manner, completing post-closing reviews, and conducting due diligence on our loan portfolio. You will provide expert care while maintaining a welcoming attitude toward customers to foster positive experiences.
Qualifications
• Commercial loan servicing and loan operations experience is a must
• Experience with SBA 7(a) loans preferred
• Demonstrated patience and empathy when managing difficult conversations
• Exceptional interpersonal, written, and verbal communication skills
• Ability to handle a wide range of situations over the phone and email with diplomacy
• Effective time management and self-accountability
• Ability to adapt to changing circumstances and priorities
• Comfortable working and learning independently
• Excel proficiency is a must
Description & Responsibilities
• Develop an in-depth understanding of NEWITY’s loan offerings and product terms
• Maintain up-to-date understanding of SBA SOPs and other relevant compliance items
• Perform a wide variety of duties relating to enforcing loan terms
• Collect payments on past-due loans
• Draft financial and operational reports related to the loan portfolio performance
• Work on minimizing credit risk for the business
• Perform post-closing review to ensure accuracy and proper documentation
• Develop and maintain relationships with clients, providing guidance and support throughout the loan lifecycle
• Coordinate site visits and appraisals
• Assist in generating delinquency letters and notifications
• Field calls related to making past due payments or other loan servicing questions
• Interact with insurance companies and monitor insurance requirements
• Prepare payoff statements, process loan payments, payoffs, and advances
NEWITY is an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
