NEWITY is your source for small business capital. We are focused on empowering entrepreneurs with access to capital solutions. We are looking for an Outbound Sales Representative accustomed to working with fast-paced auto dialers.
In this role, you will be the first point of contact with members. The Outbound Sales Representative is responsible for promoting our services and helping our members begin the loan application process. You will need to eloquently explain our services to members and will help them navigate our technology to begin working with us.
As a growing fintech, we are looking for candidates who can adapt quickly to changes in a fast-paced environment, are eager to take on new challenges, and who feel comfortable working with performance driven metrics. We are firm believers in building relationships with our members to deliver products and services designed to enhance their business. The ideal candidate will be a good conversationalist who genuinely wants to help people grow their businesses by providing an excellent service.
Qualifications
- • Must have worked in outbound sales at a call center for at least 3 years
• Comfortable in dynamic, high-volume environments
• Exceptional interpersonal, written, and verbal communication skills
• Ability to handle a wide range of situations over the phone with tact and diplomacy
• Effective time management and self-accountability
• Comfortable using HubSpot CRM is a plus
• Able to multi-task under time pressure
• Entrepreneurial spirit and willingness to take on challenges
• Ability to adapt to changing circumstances and priorities
• Comfortable working and learning independently
Description & Responsibilities
- • Conduct outbound campaigns to sell products and services
• You will assist members through website registration and application navigation
• Educate members on available product offerings and application processes
• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
• Deliver a great customer experience to all members internally and externally
• Follow and maintain strict adherence to policies, privacy protocols, and processes
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Maintain in-depth understanding of the Company’s different services
• Make recommendations according to customer’s needs
• Maintain high customer satisfaction scores and strive to improve these continuously
Benefits
- • Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment
Salary
- • $20 – $22 per hour
NEWITY is an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
