About Us
NEWITY is America’s source for small business capital, dedicated to providing access to affordable loan solutions. Achieving our vision requires more than ambition. It demands resilience, collaboration, accountability, professionalism, and a relentless drive to improve. Our culture moves fast, fosters excellence, and rewards those who lean in. It’s not for everyone, but if you’re energized by challenge, motivated by impact, and ready to grow alongside teammates who share your commitment, there’s no better place to build your career.
Job Summary
The Loan Servicing Specialist III will focus on helping our special servicing team partner with borrowers to collect payments, process servicing requests (including deferments, workouts, and/or other modifications), and submit SBA packages as appropriate. You will provide expert care while maintaining a welcoming attitude toward our small business members to foster positive experiences.
Key Responsibilities
- Work with borrowers to collect payments
- Process servicing requests, including deferments, workouts, and other loan modifications
- Submit repurchase requests, Universal Purchase Package (UPP), and Charge-off Tabs to the SBA.
- Develop an in-depth understanding of NEWITY’s loan offerings and product terms.
- Maintain up-to-date understanding of SBA SOPs and other relevant compliance items.
- Monitor the past due report and execute necessary collection processes based on delinquency age while working with borrowers to understand the reasons for delinquencies to determine a path forward.
- Coordinate necessary site inspections and appraisals to ensure collateral preservation.
- Collaborate with borrowers to collect and review required documents for servicing actions, deferments, and SBA-mandated items.
- Ensure strict adherence to internal policies, SBA SOPs, and other regulations pertinent to the role.
- Adapt to shifting priorities and assist in different capacities as assigned based on operational needs.
- Execute assigned special projects with precision and diligence, contributing to the continuous improvement and efficiency of loan servicing operations.
Requirements
- 5-7 years of experience servicing SBA 7(a) loan portfolios
- Well-versed in SBA 7(a) loan documentation, including closing documents, insurance, and UCC lien perfection.
- Meticulous attention to detail.
- Critical thinking skills for analyzing problems and determining solutions quickly.
- Strong written and oral communication skills, as well as interpersonal abilities.
- Excellent organizational skills and the ability to manage multiple tasks independently.
- Demonstrated patience and empathy when managing difficult conversations.
- Effective time management and self-accountability.
- Ability to adapt to changing circumstances and priorities.
Salary Description
- $60,000-$80,000 per year + performance bonus