BusinessInsights.

4 Crucial Metrics Behind Making Better Business Decisions

Alex Detweiler | June 16, 2022 | Accounting | 7 minutes to read

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Business owners are busy and don’t have endless time to spend analyzing their financial data. Despite this fact, it is absolutely worth investing time to understand how your business is performing and quickly spot any issues.

Even the busiest owners can find a few minutes each month to track these four key metrics, which we will review in this article:

1. Gross margin

2. Customer concentration

3. Accounts receivable aging

4. Cash needs

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Key metrics to make better decisions for your small business

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Each business and industry is unique, so the most important metrics may vary – but these four are critical for most companies, especially for B2B companies but also for some B2C teams.

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1. Gross margin

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What It Is

What it is: Gross margin is the amount of money a company retains after incurring the direct costs associated with producing the goods and services the company provides.

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Why It’s Important

By tracking your gross margin on individual products or services, you can figure out where to focus your attention. If one product has a gross margin of 50% and another is just 5%, you might consider allocating more of your time and resources to the higher margin product.

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How To Calculate It

(π‘Ÿπ‘’π‘£π‘’π‘›π‘’π‘’ βˆ’ π‘π‘œπ‘ π‘‘ π‘œπ‘“ π‘”π‘œπ‘œπ‘‘π‘  π‘ π‘œπ‘™π‘‘)/π‘Ÿπ‘’π‘£π‘’π‘›π‘’π‘’ Γ— 100

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Example

If a product is sold for $100 that cost you $40 to make, that results in a net of $60. Divide that by product revenue ($100) and with the result is a gross margin of 60%.

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2. Customer concentration

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What It Is

Customer concentration is amount of revenue generated from your customer(s).

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Why It's Important

If your top customer stopped buying from you, would your business go under? That’s what customer concentration can help measure. Ideally, revenue is spread across a variety of customers to decrease risk if one customer leaves.

According to Bradley Sprong, Partner and Private Industry Tax Leader with KPMG LLP, it’s worth investing time each month to calculate this metric for your top 3-5 customers. β€œAsk yourself: if you were to lose a customer that provides one-third of your revenue, how would your business survive until you replaced that business?” he says.

How much risk and customer concentration you’re comfortable with is up to you and your team to decide, but tracking this metric can help you maximize the impact of diversification and new customer acquisition.

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How To Calculate It

π‘Žπ‘šπ‘œπ‘’π‘›π‘‘ π‘œπ‘“ π‘Ÿπ‘’π‘£π‘’π‘›π‘’π‘’ π‘“π‘Ÿπ‘œπ‘š π‘‘π‘œπ‘ π‘π‘’π‘ π‘‘π‘œπ‘šπ‘’π‘Ÿ(𝑠)/π‘‘π‘œπ‘‘π‘Žπ‘™ π‘Ÿπ‘’π‘£π‘’π‘›π‘’π‘’Γ—100

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Example

If you earned $90,000 from your top customer last year and your total revenue was $200,000, customer concentration is 45%.

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3. Aging of accounts receivable

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What It Is

Aging of accounts receivable is a list of current unpaid invoice balances and how long they’ve been outstanding.

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Why It's Important

This metric can be used to discern a company’s ability to recover credit sales during a specific accounting period. Tracking this can help identify customers who have a history of payment issues.

For example, if your aging of accounts receivable report shows that a customer has been slow to pay, maybe they are having financial problems. If that’s the case, you should more closely monitor their payment status for each invoice and pursue the receivables more frequently if necessary.

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How To Calculate It

π‘Žπ‘£π‘’π‘Ÿπ‘Žπ‘”π‘’ π‘Žπ‘π‘π‘œπ‘’π‘›π‘‘π‘  π‘Ÿπ‘’π‘π‘’π‘–π‘£π‘Žπ‘π‘™π‘’ π‘₯ 360 π‘‘π‘Žπ‘¦/π‘ π‘π‘Ÿπ‘’π‘‘π‘–π‘‘ π‘ π‘Žπ‘™π‘’π‘ 
Aging of accounts receivable = average accounts receivable x 360 days / credit sales

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Example

If you have average accounts receivable of $450,000 from customer A and the total goods you sold to them on credit was $900,000, the accounts receivable aging would be 180 days [($450,000 x 360 days) / $900,000].

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4. Cash needs

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What It Is

Cash needs are all of the expenses or reimbursements considered in, or required by, a company’s business plan, including funds to cover payment of taxes, assessments, utilities, insurance, and other operating expenses.

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Why It's Important

Running out of cash is the number one reason why new businesses fail. It’s crucial to ensure your business always has enough cash to cover expenses and keep operating in case of an emergency or changes in the economy.

There’s no one-size-fits-all amount for your cash balance to monthly expenses ratio, but the general recommendation is to have enough cash to cover at least three months of expenses. If you don’t have that, you might consider setting up a line of credit or loan that can be relied on if needed.

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How To Calculate It

Cash needs = typical monthly operating expenses as compared to balance of cash in your bank account

Add up your typical monthly operating expenses. If you aren’t sure, total all expenses over a certain period (3, 6, 12 months etc.) and then divide by the number of months to get the average. Then look at how much cash you have in the bank to see how many months you could cover if needed.

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Example

If typical monthly operating expenses are $4,000 and you currently have $10,000 in the bank, you should be able to cover two and a half months of expenses, even if revenue declines or customers do not pay on time.

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Don’t just calculate these metrics each month and forget about it until the next time – track any long-term changes or trends that might provide valuable insights to make better decisions for your business. For example, if your gross margins are declining over time, it could mean you have increasing costs, decreasing sales, or both. Keep an eye on it and look for strategies to improve each metric.

The key to unlocking financial success for your business is having real-time financial data that aids decision making. NEWITY has partnered with KPMG Spark to offer members their real-time accounting solution paired with a human bookkeeping team. With KPMG Spark, your bookkeeper manages the books and can run financial reports and answer your questions. That way, you can focus on what’s important: operating and growing your business.

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To learn more and get a free KPMG Spark quote, visit KPMG Spark in your NEWITY portal.

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