Customer Service & Support
Menu
About
Member Market
Partners & Providers
Member Resources
Insights
Contact
Log In or Sign Up
Support Survey
.
Your support ticket has been closed and your issue was reported as resolved. Was your issue resolved to your satisfaction via the Resolution Center?
Yes
No
Did you receive an answer to your inquiry within the promised 48 hrs?
Yes
No
The customer service representative(s) helping me were knowledgeable and well trained.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The customer service representative(s) treated me with courtesy and care.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
How helpful/satisfied did you find our Call Center overall?
Not helpful at all
Barely helpful
Neither helpful nor unhelpful
Somewhat helpful
Very helpful
Did you find your Resolution Specialist knowledgeable on relevant matters?
1
2
3
4
5
6
7
8
9
10
1 is the lowest score, 10 is the highest score
I am satisfied with the amount of time it took to investigate my inquiry.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Was this your first time using the Resolution Center?
Yes
No
Which of the following support options have you used so far? Check all that apply
800 number
chatbot
eMail
How are we able to improve the Call Center experience?
On a scale of 1-10, how likely are you to recommend NEWITY to your friends and family?
1
2
3
4
5
6
7
8
9
10
1 is the lowest score, 10 is the highest score
CAPTCHA
Δ