Support Survey.

Your support ticket has been closed and your issue was reported as resolved. Was your issue resolved to your satisfaction via the Resolution Center?

Yes

Did you receive an answer to your inquiry within the promised 48 hrs?

Yes

The customer service representative(s) helping me were knowledgeable and well trained.

The customer service representative(s) treated me with courtesy and care.

How helpful/satisfied did you find our Call Center overall?

Did you find your Resolution Specialist knowledgeable on relevant matters?

1 is the lowest score, 10 is the highest score

I am satisfied with the amount of time it took to investigate my inquiry.

Was this your first time using the Resolution Center?

Yes

Which of the following support options have you used so far? Check all that apply

800 number

chatbot

How are we able to improve the Call Center experience?

On a scale of 1-10, how likely are you to recommend NEWITY to your friends and family?

1 is the lowest score, 10 is the highest score

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